Frequently Asked Questions

What is asu.com?

asu.com is the interline discount travel portal. We provide to our Members over 300,000 listings for hotels, condos, resorts, all inclusives, tours, cruises, airfares, car rentals, bed & breakfasts, attractions and more. Our service is extended world-wide to airline employees, their dependents & parents, and retirees ... which number in excess of 1.7 million.

Who Can Become a Member and Who is Eligible for Discounts Shown on asu.com?

All active airline employees [and their parents] or retired airline employees of scheduled airlines, certain active and retired employees of freight carriers (such as FedEx, UPS and DHL) are eligible. Retirees of airlines that have gone out of business or merged with another carrier may be eligible. Check with the Pass Department you are interested in using, or with the hotel/tour/cruise company you wish to book.

How Can I View Discount Listings?

You will need to sign up as a Member to get your User Name and Password.

My Login came up unauthorized?

Click on our home page, and try to login again or try our advanced login page. Most problems are caused by your personal settings. Also, to register and log in to our system you must enable cookies on your PC. If you don't want cookies to be enabled on your PC, use your privacy function to enable cookies for asu.com.

Online Member Order

If you are a book subscriber and wish to obtain a username and password for an online account, click here.
If you are not a book subscriber, click here.

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How do I update my username or password?

To update your username or password click here.

How do I renew an online membership?

To renew your online membership click here.

What should I do if I forget my username and/or password?

If you forgot your username or password click here.

How do I Cancel Online Membership?

You may cancel your Online Membership at any time by calling 1-866-483-5056 or 1-415-898-9500. You may also send us an email.

What Information Can I Find on the Website?

To take a Site Tour to see the types of information available on the website, click here.

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How Can Advertisers, Potential Advertisers and Property Managers View Our Site & Site Listings?

You will need to contact us at 1-415-898-9500 or 1-866-483-5065 Monday through Friday, 9am - 5pm Pacific Time to get a Username and Password.

I Contacted a Listing and They Didn't Know What the ASU Travel Guide Rate Was

Ask to speak with a supervisor. If you are still denied, call us at 1-866-483-5056 or 1-415-898-9500 Monday - Friday 9a.m. to 5p.m. Pacific Time.

Trouble Establishing My Online Membership?

We offer online access to all subscribers who ordered the combo subscription package. We accept Visa, Mastercard, and Discover. Please call us at 1-866-483-5056 or 1-415-898-9500 Pacific Time to pay your bill. If you prefer to mail your order in, please send to: ASU Travel Guide, 4340 Redwood Hwy, #E356 San Rafael, CA 94903

How do I update my mailing address/contact information?

You may change your mailing address online by clicking here. You may also send us your address change to: ASU Travel Guide, 4340 Redwood Hwy., Ste. E356, San Rafael, CA 94903. Or call us at: 1-866-483-5056 or 1-415-898-9500 Monday through Friday, 9am - 5pm Pacific Time. Please note: The ASU Travel Guide is published three times a year January, May, and September. We need address changes six weeks prior to the month we publish to receive your issue on time.

How do I renew my subscription?

You can now renew your subscription online, by phone or by mail. Click here to renew online and you will be directed to our secure renewal page.

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I forgot my subscriber number, username, password

If you've forgotten your login information, click here to receive your information by email.

I Contacted a Listing and They Didn't Know What the ASU Travel Guide Rate Was?

Ask to speak to a supervisor. If you are still denied, call us at 1-866-483-5056 or 1-415-898-9500 Monday - Friday 9a.m. to 5p.m. Pacific Time.

What is the ASU Travel Guide print book?

The ASU Travel Guide is the classic print book containing interline travel discounts. We provide to our Members thousands of listings for hotels, condos, resorts, all inclusives, tours, cruises, airfares, car rentals, bed & breakfasts, attractions and more. Our service is extended world-wide to airline employees, their dependents & parents, and retirees ... which number in excess of 1.7 million.

Who Is Eligible for Discounts in ASU Travel Guide?

All active airline employees [and their parents] or retired airline employees of scheduled airlines, certain active and retired employees of freight carriers (such as FedEx, UPS and DHL) are eligible. Retirees of airlines that have gone out of business or merged with another carrier may be eligible. Check with the Pass Department you are interested in using, or with the hotel/tour/cruise company you wish to book.

How to Register for Online Membership?

We offer online access to all PAID book subscribers who ordered the combo package which includes the book and web access. To access our online guide, please click here and follow the registration instructions.

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How Do I Pay My Bill?

We accept Visa, Mastercard, and Discover. Please call us at 1-866-483-5056 or 1-415-898-9500 Monday through Friday, 9am - 5pm Pacific Time to order. If you prefer to mail your order in, please send to: ASU Travel Guide 4340 Redwood Hwy., Ste. 356, San Rafael, CA 94903.

When Will I Receive My Book?

If you ordered standard delivery, please allow up to 4-6 weeks to receive your first issue. If you have not received your issue, please click here to report the problem. We publish three times a year January, May, and September. For ongoing subscriptions, your issue should arrive by the second week of the month we publish. Please click here if you did not receive your issue and we will get another issue out right away.

What If My Book is Damaged When it Arrives?

If your book arrives damaged, please let us know and we will send you a replacement issue. Please report the damaged issue.

I Am Receiving Duplicate Issues

If you are receiving duplicate issues, please click here to correct the problem. You may also contact us toll free 1-866-483-5056 or 1-415-898-9500 Monday through Friday, 9am - 5pm Pacific Time.